Title

Description
    Troy, United States
    Application Specialist
    Permanent / Full Time
    Description:
    The Application Specialist is a customer contact for technical questions and issues regarding the Tebis application. You will provide technical support to customers, be responsible for administration of cases in the CRM system, and ensure close technical cooperation to Tebis HQ. *Frequent travel is required to customer locations.
    Responsibilities:
    • First-level support via telephone and email correspondence for customers
    • Documentation of all helpdesk cases in the CRM system according to guidelines
    • Follow the Tebis error management process by prioritzing and submitting software errors and enhancement requests according to guidelines
    • Participate as a technical contact at customer events, trade shows and workshops
    • Independent preparation and implementation of technical presentations and demos to prospects, customers and partners
    • Conduct Tebis training for prospects and customers at the Tebis office or onsite at a customer's location
    • Technical support of cooperation partners
    • Independent verification of software corrections and enhancements, correspondence to the customer
    • Provide CAD/CAM services including support visits and troubleshooting either at Tebis office or onsite at a customer's location
    • Implementation of Tebis products onsite at a customer's location
    • Execution of benchmarks for prospects and exisiting customers
    • Last-level support for OEM customers using project management methods
    • Last-level support in complex and critical situations for customers and partners using project management methods
    Requirements:
    • High School Diploma
    • Technical training
    • Trade school in manufacturing
    • Preferred Tebis application experience
    • Strong communication skills
    • Self-confident
    • NC controller language skills
    To apply:
    Please email your resume and cover letter to info@tebisusa.com

    Are you interested?
    We look forward to receiving your complete application including your availability and desired salary.
    Appy now